MAIN ETIQUETTE AND RULES IN COMMUNICATING WITH DISABLED PEOPLE
Focus attention on the person, instead of on the disability.
Disabled persons should be treated like anyone else.
Avoid prejudices linked to the outward appearance of a disabled person.
Avoid a childlike or a pitying attitude towards a disabled person.
Realize that disabled persons are no braver than anyone else.
Always include the disabled person(s) in the conversation he/she might also have interesting things to say.
In a conversation with a disabled person accompanied by a personal assistant, address yourself directly to the disabled person, not the personal assistant.
Always ask if the person needs help, do not assume he/she does.
Let the person express his/her needs, do not make assumptions.
FOR HOTEL OWNERS
Make sure your hotel provide some adapted rooms.
An adapted room is a larger room including an adapted bathroom and wider doors.
In the public area, provide ramps, adapted toilets and accessible lifts with indication in Braille, and if possible a voice system announcing the floors.
Allow assistance dogs under any circumstances